National Electric Power Regulatory Authority

Islamic Republic of Pakistan

بجلی حفاظت کے ساتھ

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To enhance multi-channel service delivery and to ensure the timely and effective resolution of Consumer complaints, NEPRA has launched a mobile application "NEPRA Asaan Approach". This application aims to provide Pakistan's electricity consumers with an easy and convenient way to register and track the status of their urgent nature of complaints through their mobile phones.
09-08-2025
Notice of Admission - Tariff Petition filed by National Grid Company of Pakistan for Determination of Use of System Charges (UOSC) for the FY 2022-23 to 2024-25 View
Tariff Petition filed by National Grid Company of Pakistan for Determination of Use of System Charges (UOSC) for the FY 2022-23 to 2024-25 View
08-08-2025
Order of the Authority in the matter of Show Cause Notice Issued to the HESCO under Regulation 4(8) and 4(9) of NEPRA (Fine) Regulations, 2021. on account of Decline in performance with respect to Transmission and Distribution (T&D) Losses and recovery View
08-08-2025
Order of the Authority in the matter of Explanation issued to SEPCO under Re2ulation 4(1) and 4(2) of NEPRA (Fine) Regulations, 2021, on account of failure to execute Earthing/Grounding of HT/LT Poles/Structures in its service territory View
08-08-2025
Order of the Authority in the matter of Show Cause Notice issued to SEPCO on account of the Establishment of Safety Directorate/Department under Regulation 4(81 & 4(91 of NEPRA (Fine) Regulations, 2021 View
08-08-2025
Order of the Authority in the matter of Show Cause Notice issued to SEPCO under Regulations 4(8) and 4(91 of NEPRA (Fine) Regulations, 2021. on account of decline in performance with respect to Transmission and Distribution (T&D) Losses and recovery View
08-08-2025
Order of the Authority in the matter of Explanation issued to National Grid Company (NGC) under Regulations 4(T) & 4(2) of the NEPRA (Fine! Regulations. 2021. regarding Non-Submission of Report for Violating NGC Specification P-44:2018 View
07-08-2025
Notification S.R.O No. 1468(I)/2025 NEPRA hereby notifies complete Decision of the Authority along-with attached Annexure-A in the matter of Requests filed by XWDISCOs for Periodic Adjustment in Tariff for the 4th Quarter of FY 2024-25 View
07-08-2025
Decision of the Authority in the matter of requests filed by XWDISCOs for Periodic Adjustment in tariff for the 4th Quarter of FY 2024-25 View
07-08-2025
Decision of the Authority in the matter of Fuel Charges Adjustment for the month of June 2025 for EX-WAPDA DISCOs along with Notification Thereof View
02-08-2025
Notice - Licensee Proposed Modification (LPM) in the Generation Licence of Mughal Energy Limited View
Application for  Licensee Proposed Modification (LPM) in the Generation Licence of Mughal Energy Limited View
29-07-2025
Notice of Hearing - Hearing regarding Quarterly Adjustments of XWDISCOs on account of Capacity Charges, Transmission Charges & MOF, Variable Operation & Maintenance Charges, Impact of Incremental Units and Impact of T&D Losses on FCA for the 4th Quarter of FY 2024-25 View
Request for Quarterly Adjustment of XWDISCOs on account of Capacity Charges, Transmission Charges & MOF, Variable Operation & Maintenance Charges, Impact of Incremental Units and Impact of T&D Losses on FCA for the 4th Quarter of FY 2024-25 View
29-07-2025
Notice of Hearing - Hearing regarding Quarterly Adjustments of XWDISCOs on account of Capacity Charges, Transmission Charges & MOF, Variable Operation & Maintenance Charges, Impact of Incremental Units and Impact of T&D Losses on FCA for the 4th Quarter of FY 2024-25 View
29-07-2025
Public Notice regarding Seeking Comments in the matter of Service Level Agreement (the "SLA") of Bin Qasim Power Station-II (the "BQPS-II") by K-Electric Limited (the "KEL) View
Service Level Agreement of BQPS-II K-Electric View
Technical Curves of BQPS-II K-Electric
Schedules of BQPS-II K-Electric View
29-07-2025
Public Notice regarding Seeking Comments in the matter of Service Level Agreement (the "SLA") of Bin Qasim Power Station (the "BQPS-I") by K-Electric Limited (the "KEL) View
Service Level Agreement of BQPS-I K-Electric View
Technical Curves of BQPS-I K-Electric
Schedules of BQPS-I K-Electric View
24-07-2025
Public Notice regarding Seeking Comments in the matter of Service Level Agreement (the "SLA") of Korangi Combined Cycle Power Plant (the "KCCP") by K-Electric Limited (the "KEL) View
Service Level Agreement of KCCP K-Electric View
Technical Curves of Korangi Combined Cycle KCCP K-Electric Limited
Schedules of Korangi Combined Cycle Power Plant View
19-07-2025
Hearing regarding Fuel Charges Adjustment for the month of June 2025 for Ex-WAPDA Distribution Companies View
CPPAG XWDISCOs' Energy Purchase Data for month of June 2025 View
18-07-2025
Notification S.R.O No. 1287 (I)/2025 - NEPRA hereby notifies the Decision of the Authority dated May 27, 2025 in the matter of Petition filed by K-Electric Limited for Determination of Supply tariff under Multi Year tariff Regime for the Period from FY 2023-24 to FY 2029-30
18-07-2025
Notification S.R.O No. 1286 (I)/2025 - NEPRA hereby notifies the Decision of the Authority dated May 23, 2025 in the matter of Petition filed by K-Electric Limited for Determination of Distribution tariff under Multi Year tariff Regime for the Period from FY 2023-24 to FY 2029-30
18-07-2025
Notification S.R.O No. 1285 (I)/2025 - NEPRA hereby notifies the Decision of the Authority dated May 23, 2025 in the matter of Petition filed by K-Electric Limited for Determination of Transmission tariff under Multi Year tariff Regime for the Period from FY 2023-24 to FY 2029-30
17-07-2025 Notice - Licencee Proposed Modification in the Generation Licence of FFBL Power Company Limited View
Application for Licencee Proposed Modification in the Generation Licence of FFBL Power Company Limited View
16-07-2025 Grant of Generation Licence No. SGC/179/2025 Licence Application No. LAG-523 Kundian Hvdel Power (Private) Limited (KHPPL) View
09-07-2025
Decision of the Authority in the matter of Fuel Charges Adjustment for the month of May 2025 for EX-WAPDA DISCOs along with Notification Thereof View
09-07-2025
Decision of the Authority in the matter of Provisional Monthly Fuel Charges Adjustments requested by K-Electric Limited for April 2025 View
08-07-2025
ORDER OF THE AUTHORITY IN THE MATTER OF REVIEW PETITION FILED BY FESCO AGAINST THE ORDER OF THE AUTHORITY DATED JULY 05, 2024 IN THE MATTER OF SHOW CAUSE NOTICE ISSUED DATED AUGUST 30, 2023, TO FESCO ON ACCOUNT OF FATAL ACCIDENTS THAT OCCURRED DURING FY 2022-23 View
08-07-2025
Notice - Licencee Proposed Modification in the Generation Licence of Ittefaq Power Limited
Application for Licencee Proposed Modification in the Generation Licence of Ittefaq Power Limited
07-07-2025
Decision of the Authority in the matter of Approval of Annual Fee Payable to PPIB at each Anniversary of Commercial Operation Date (COD) as a Pass-Through
04-07-2025
Public Notice regarding Seeking Comments in the matter of Service Level Agreement (the "SLA" of Bin Qasim Power Station-III (the "BQPS-III" by K-Electric Limited (the "KEL")
Service Level Agreement of BQPS -III of K-Electric
Technical Curves of Bin Qasim Power Station-3 (BQPS-III) K-Electric
Schedules of Bin Qasim Power Station-3 (BQPS-III) K-Electric
04-07-2025
Notice in the Matter of Application of Aerem Energy (Private) Limited for grant of Concurrence
Application of Aerem Energy (Private) Limited for grant of Concurrence
02-07-2025 Determination of the Authority in the Matter of Review Petition of Lahore Electric Supply Company Limited Pertaining to Electric Power Supply Licence View
02-07-2025 Determination of the Authority in the Matter of Review Petition of Multan Electric Power Company Limited Pertaining to Electric Power Supply Licence View
02-07-2025 Determination of the Authority in the Matter of Review Petition of Gujranwala Electric Power Company Limited Pertaining to Electric Power Supply Licence View
02-07-2025 Determination of the Authority in the Matter of Review Petition of Gujranwala Electric Power Company Limited Pertaining to Distribution Licence View
01-07-2025
Decision of the Authority in the matter of Motion filed by the Federal Government under Section 7 and 31(7) of the NEPRA Act 1997 read with Rule 17 of NEPRA (Tariff Standards and Procedure) Rules, 1998 with respect to Recommendation of Consumer-end-Tariff.
29-06-2025
Public Hearing regarding Federal Government Motion with respect to Recommendation of Consumer End Tariff for XWDISCO and K-Electric, under Section 7 and 31 of NEPRA Act read with Rule 17 of the NEPRA Tariff (Standards and Procedures) Rules, 1998 (The Rules)
Federal Government Motion with respect to Recommendation of Consumer End Tariff for XWDISCO and K-Electric, under Section 7 and 31 of NEPRA Act read with Rule 17 of the NEPRA Tariff (Standards and Procedures) Rules, 1998 (The Rules) Cabinet Approval
25-06-2025
Hearing regarding Fuel Charges Adjustment for the month of May 2025 for EX-WAPDA Distribution Companies View
Revised XWDISCOs Energy Purchase Data for month of May 2025 View
25-06-2025
Re-Scheduling of Hearing - Request of K-Electric Limited (KE) for Provisional monthly Fuel Charges Adjustment (FCA) for April 2025 View
23-06-2025
Show Cause Notice to K-Electric under Regulation (8) and (9) of the NEPRA (Fines) Regulations, 2021 on account of Non-Compliance of Authority Directives View
23-06-2025
Decision of the Authority in the matter of request filed by Hyderabad Electric Supply Company (HESCO) for Determination of Interim tariff for the FY 2025-26 for its Distribution and Supply ofPower functions View
23-06-2025
Decision of the Authority in the matter of request filed by Sukkur Electric Power Company (SEPCO) for Determination of Interim tariff for the FY 2025-26 for its Distribution and Supply of Power functions View
23-06-2025
Decision of the Authority in the matter of request filed by Quetta Electric Supply Company (QESCO) for Determination of Interim tariff for the FY 2025-26 for its Distribution and Supply of Power functions View
23-06-2025
Decision of the Authority in the matter of request filed by Peshawar Electric Supply Company (PESCO) for Determination of Interim tariff for the FY 2025-26 for its Distribution and SuppIv of Power functions View
23-06-2025
Decision of the Authority in the matter of request filed by Multan Electric Power Company (MEPCO) for Determination of Interim tariff for the FY 2025-26 for its Distribution and Supply of Power functions View
23-06-2025
Decision of the Authority in the matter of request filed by Gujranwala Electric Power Company (GEPCO) for Determination of Interim tariff for the FY 2025-26 for its Distribution and Supply of Power functions View
23-06-2025
Decision regarding Motion for Leave for Review (MLR) filed by Islamabad Electric Supply Company (IESCO) against its MYT determination for the period FY 2023-24 to FY 2027-28 View
23-06-2025
Decision of the Authority in the matter of request filed by Islamabad Electric Supply Company (IESCO) for Adjustment/Indexation of tariff for FY 2025-26 under MYT View
23-06-2025
Decision of the Authority in the matter of request filed by Faisalabad Electric Supply Power Company (FESCO) for Adjustment/Indexation of tariff for FY 2025-26 under MYT View
23-06-2025
Decision regarding Motion for Leave for Review (MLR) filed bv Lahore Electric Supply Company (LESCO) against its MYT determination for the period FY 2023-24 to FY 2027-28 View
23-06-2025
Decision of the Authority in the matter of request filed by Lahore Electric Supply Company (LESCO) for Adjustment/Indexation of tariff for FY 2025*26 under MYT View
23-06-2025
Decision of the Authority in the matter of request filed by Tribal Areas Electricity Supply Company (TESCO) for Determination of Interim tariff for the FY 2025-26 for its Distribution and Supply ofPower functions View
23-06-2025
Decision of the Authority in the matter of request filed by CPPA-G for Power Purchase Price Forecast for the FY 2025-26 View
23-06-2025
Decision of the Authority in the matter of request filed by Hazara Electric Supply Company (HAZECO) for Determination of Interim tariff for the FY 2025-26 for its Distribution and Supply of Power functions View
23-06-2025
DECISION OF THE AUTHORITY UNDER NEPRA (REVIEW PROCEDURE) REGULATIONS, 2009 REGARDING DECISION DATED 27-05-2025 IN THE MATTER OF JOINT APPLICATION FILED BY CENTRAL POWER PURCHASING AGENCY (GUARANTEED LIMITED AND FOUNDATION POWER COMPANY DAHARKI LIMITED FOR REDUCTION IN TARIFF COMPONENTS View
23-06-2025
DECISION OF THE AUTHORITY UNDER NEPRA (REVIEW PROCEDURE) REGULATIONS, 2009 REGARDING DECISION DATED 27-05-2025 IN THE MATTER OF JOINT APPLICATION FILED BY CENTRAL POWER PURCHASING AGENCY (GUARANTEE) LIMITED AND ATTOCK GEN LIMITED FOR REDUCTION IN TARIFF COMPONENTS View
23-06-2025
Grant of Generation Licence No. GL/29/2025 Licence Application No. LAG-525 Central Power Generation Company Limited (CPGCL) View
23-06-2025
Modification in Generation Licence No. GL/02/2002 Licence Application No. LAG-01 Central Power Generation Company Limited View
20-06-2025
Notice Licensee Proposed Modification (LPM) in the Distribution Licence of Sukkur Electric Power Company Limited (SEPCO) View
Application for Licensee Proposed Modification (LPM) in the Distribution Licence of Sukkur Electric Power Company Limited (SEPCO) View
20-06-2025
Notice in the matter of Application of NRTC Energies (Private) Limited for grant of Concurrence View
Application of NRTC Energies (Private) Limited for grant of Concurrence View
01-07-2021 Form for submission of Motion for Leave for Review under Regulation 3(2) NEPRA (Review Procedure) Regulations, 2009 View

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January 25, 2025 : Member NEPRA, Mr. Rafqiue A. Shaikh gracing the final match and prize distribution ceremony of the 6th edition of NEPRA Table Tennis Tournament
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November 22, 2023 : 4th edition of NEPRA Tape Ball Inter-Departmental Cricket Tournament
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October 30, 2023 : Danish Ambassador to Pakistan, H.E Jakob Linulf called on Chairman NEPRA, Mr. Waseem Mukhtar and Member KP Mr. Maqsood Anwar Khan at NEPRA HQ, Islamabad to discuss matters of mutual interest

Media Gallery Webinars
26-11-2024 Press Release for Postponement of Public Hearing in the matter of Approval of Bid Evaluation Report (BER) submitted by K-Electric Limited (KEL) for 50 MW Winder and 100 MW Bela Projects at Balochistan View
20-06-2023 Press Release - Webinar on “Implementation Roadmap - NEPRA IT/OT Cyber security Regulations (Distribution Network) View
12-06-2023 Press Release - Webinar on Implementation Roadmap – NEPRA’s Information Technology (IT) /Operational Technology (OT) Cybersecurity Regulations View
09-06-2023 Press Release - Facilitation of Power Development initiatives in AJK View
07-06-2023 Press Release - Webinar on Block chain in Energy Trade View
26-05-2023 Press Release - Awareness Session on Legal & Safety Requirements for Bulk Power Consumers for Power Sector View
16-05-2023 Press Release - Workshop on Implementation Roadmap - NEPRA IT/OT Cyber Security Regulations View
31-03-2023 Press Release - Chairman NEPRA reviews progress of the SCADA Phase-III Upgradation Project by NTDC View
22-03-2023 Press Release - NEPRA grants System Operator Licence to NTDC and approves Grid Code View
09-03-2023 Press Release - NEPRA celebrates International Women’s Day- 2023 View
27-02-2023 Press Release - NEPRA briefs the visiting students of NUST View
22-02-2023 Press Release - NEPRA holds Awareness Session on “Incident Investigation” for Power Sector View
16-02-2023 Press Release - Inquiry into the matter of Total Power System Collapse occurred on January 23, 2023 View
03-02-2023 Press Release - NEPRA approves IGCEP 2022-31 View

Consumer Affairs

Handles the complaints of the consumers, provincial governments and interested / affected persons / parties regarding the licensees. For facilitation of the consumers, offices have been established in all provincial capitals and at all DISCOs headquarter level.

Register Complaint

Consumers can register their complaints online without any delay

Track Your Complaint

Consumers can track the status of their complaint by providing a tracking No.

Authority Decisions

Decisions of the Authority pertaining to Consumer Complaints

Appellate Board

Decisions of the Appellate Board

Consumer Complaints Status from Jul 01, 2024 to Jun 30, 2025


19,074

Complaints Recieved

16,489

Complaints Redressed

2,585

Complaints Under Process

HESCO Complaints

In response to the suggestions received from consumers during the Hearings held on July 21, 2020, E-mail address has been created for filing complaints against HESCO regarding un-scheduled loadsheding and excessive billing hescocomplaints@nepra.org.pk

SEPCO Complaints

In response to the suggestions received from consumers during the Hearings held on July 21, 2020, E-mail addresse has been created for filing complaints against SEPCO regarding un-scheduled loadsheding and excessive billing cadsukkur@nepra.org.pk

K-Electric Complaints

In response to the suggestions received from consumers during the Public Hearing held on July 10, 2020 following new E-mail address has been created for filing complaints against K-Electric regarding un-scheduled load shedding and excessive billing kecomplaints@nepra.org.pk