National Electric Power Regulatory Authority

Islamic Republic of Pakistan

بجلی حفاظت کے ساتھ

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To enhance multi-channel service delivery and to ensure the timely and effective resolution of Consumer complaints, NEPRA has launched a mobile application "NEPRA Asaan Approach". This application aims to provide Pakistan's electricity consumers with an easy and convenient way to register and track the status of their urgent nature of complaints through their mobile phones.
14-01-2026
Publication of Drafts of National Electric Power Regulatory Authority (Concurrence) Regulations, 2025
&
National Electric Power Regulatory Authority (Technical Standards For Connectivity) Regulations, 2025
&
Amendments In The National Electric Power Regulatory Authority Licensing (Electric Power Supplier) Regulations, 2022
&
Amendments In The National Electric Power Regulatory Authority Licensing (Application, Modification, Extension And Cancellation) Procedure Regulations, 2021  For Eliciting Public Opinion
View
National Electric Power Regulatory Authority (Concurrence) Regulations, 2025 View
National Electric Power Regulatory Authority (Technical Standards For Connectivity) Regulations, 2025 View
Amendments In The National Electric Power Regulatory Authority Licensing (Electric Power Supplier) Regulations, 2022 View
Amendments In The National Electric Power Regulatory Authority Licensing (Application, Modification, Extension And Cancellation) Procedure Regulations, 2021  View
13-01-2026
Notification S.R.O No. 52(I)/2026 K-Electric View
13-01-2026
Notification S.R.O No. 51(I)/2026 TESCO View
13-01-2026
Notification S.R.O No. 50(I)/2026 SEPCO View
13-01-2026
Notification S.R.O No. 49(I)/2026 QESCO View
13-01-2026
Notification S.R.O No. 48(I)/2026 PESCO View
13-01-2026
Notification S.R.O No. 47(I)/2026 MEPCO View
13-01-2026
Notification S.R.O No. 46(I)/2026 LESCO View
13-01-2026
Notification S.R.O No. 45(I)/2026 IESCO View
13-01-2026
Notification S.R.O No. 44(I)/2026 HESCO View
13-01-2026
Notification S.R.O No. 43(I)/2026 HAZECO View
13-01-2026
Notification S.R.O No. 42(I)/2026 GEPCO View
13-01-2026
Notification S.R.O No. 41(I)/2026 FESCO View
12-01-2026
DECISION OF THE AUTHORITY IN THE MATTER OF MOTION FILED BY THE FEDERAL GOVERNMENT UNDER SECTION 7 AND 31(7) OF THE NEPRA ACT 1997 (THE ACT) READ WITH THE RULE 17 OF NEPRA (TARIFF STANDARDS AND PROCEDURE) RULES, 1998 (THE RULES) WITH RESPECT TO RECOMMENDATION OF CONSUMER END TARIFF View
10-01-2026
Notice - Licensee Proposed Modification (LPM) in the Generation Licence of Sapphire Electric Company Limited View
Licensee Proposed Modification (LPM) in the Generation Licence of Sapphire Electric Company Limited View
08-01-2026
Notice of Hearing - Federal Government Motion with respect to recommendation of Consumer end Tariff for XWDISCOs and K-Electric, under Section 7 and 31 of the Regulation, Generation, Transmission and Distribution of Electric Power Act, 1997 (The Act) read with Rule 17 of the NEPRA Tariff (Standards and Procedures) Rules, 1998 (The Rules) View
Federal Government Motion with respect to recommendation of Consumer end Tariff for XWDISCOs and K-Electric, under Section 7 and 31 of the Regulation, Generation, Transmission and Distribution of Electric Power Act, 1997 (The Act) read with Rule 17 of the NEPRA Tariff (Standards and Procedures) Rules, 1998 (The Rules) View
07-01-2026
DETERMINATION OF THE AUTHORITY IN THE MATTER OF PETITION FILED BY SUKKUR ELECTRIC POWER COMPANY LIMITED (SEPCO) FOR DETERMINATION OF DISTRIBUTION TARIFF UNDER MYT REGIME FOR THE FY 2025-26 TO FY 2029-30 View
07-01-2026
DETERMINATION OF THE AUTHORITY IN THE MATTER OF PETITION FILED BY QUETTA ELECTRIC SUPPLY COMPANY LIMITED (QESCO) FOR DETERMINATION OF SUPPLY TARIFF UNDER MYT REGIME FOR THE FY 2025-26 TO FY 2029-30 View
07-01-2026
DETERMINATION OF THE AUTHORITY IN THE MATTER OF PETITION FILED BY QUETTA ELECTRIC SUPPLY COMPANY LIMITED (QESCO) FOR DETERMINATION OF DISTRIBUTION TARIFF UNDER MYT REGIME FOR THE FY 2025-26 TO FY 2029-30 View
07-01-2026
Decision of the Authority in the matter of Motion for Leave for Review filed by Gujranwala Electric Power Company (GEPCO) against decision of the Authority dated 14.06.2025 in the matter of Annual Adjustment/Indexation of tariff for FY 2024-25 View
07-01-2026
DETERMINATION OF THE AUTHORITY IN THE MATTER OF PETITION FILED BY HAZARA ELECTRIC SUPPLY COMPANY LIMITED (HAZECO) FOR DETERMINATION OF SUPPLY TARIFF FOR THE FY 2025-26 View
07-01-2026
Decision of the Authority in the matter of Motion for Leave for Review filed by Peshawar Electric Supply Company (PESCO) against decision of the Authority's dated 14.06.2024 in the matter of Annual Adjustment/Indexation of tariff for FY 2024-25 View
07-01-2026
DETERMINATION OF THE AUTHORITY IN THE MATTER OF PETITION FILED BY GUJRANWALA ELECTRIC POWER COMPANY LIMITED (GEPCO) FOR DETERMINATION OF DISTRIBUTION TARIFF UNDER MYT REGIME FOR THE FY 2025-26 TO FY 2029-30 View
07-01-2026
DETERMINATION OF THE AUTHORITY IN THE MATTER OF REQUEST FILED BY FAISALABAD ELECTRIC SUPPLY COMPANY (FESCO) FOR DETERMINATION OF TARIFF IN LIGHT OF REVISED ANNUAL REBASING TIMELINES FOR CONSUMER END TARIFF View
07-01-2026
DETERMINATION OF THE AUTHORITY IN THE MATTER OF REQUEST FILED BY ISLAMABAD ELECTRIC SUPPLY COMPANY (IESCO) FOR DETERMINATION OF TARIFF IN LIGHT OF REVISED ANNUAL REBASING TIMELINES FOR CONSUMER END TARIFF View
07-01-2026
Decision of the Authority in the matter of Motion for Leave for Review filed by Tribal Areas Electricity Supply Company (TESCO) against decision of the Authority's dated 14.06.2024 in the matter of Annual Adjustment/Indexation of tariff for FY 2024-25 View
07-01-2026
DETERMINATION OF THE AUTHORITY IN THE MATTER OF PETITION FILED BY TRIBAL AREAS ELECTRICITY SUPPLY COMPANY LIMITED (TESCO) FOR DETERMINATION OF DISTRIBUTION TARIFF UNDER MYT REGIME FOR THE FY 2025-26 TO FY 2029-30 View
07-01-2026
Decision of the Authority in the matter of request filed by Central Power Purchasing Agency (Guarantee) Limited (CPPA-G) for Approval of Power Purchase Price Forecast for the CY 2026 i.e. January 2026 to December 2026 View
07-01-2026
Decision of the Authority in the matter of Fuel Charges Adjustment for the month of November 2025 for EX-WAPDA DISCOs along with Notification Thereof View
07-01-2026
Decision of the Authority in the matter of Motion for Leave for Review filed by Faisalabad Electric Supply Power Company (FESCO) against decision of the Authority's dated 23.06.2025 in the matter of Annual Adjustment/Indexation of tariff for FY 2025-26 View
07-01-2026
DETERMINATION OF THE AUTHORITY IN THE MATTER OF PETITION FILED BY TRIBAL AREAS ELECTRICITY SUPPLY COMPANY LIMITED (TESCO) FOR DETERMINATION OF SUPPLY TARIFF UNDER MYT REGIME FOR THE FY 2025-26 TO FY 2029-30 View
07-01-2026
Decision of the Authority in the matter of Motion for Leave for Review (MLR) filed by Multan Electric Power Company (MEPCO) against decision of the Authority's dated 14.06.2024 in the matter of Annual Adjustment/Indexation of tariff for FY 2 024-25 View
07-01-2026
DETERMINATION OF THE AUTHORITY IN THE MATTER OF PETITION FRED BY MULTAN ELECTRIC POWER COMPANY LIMITED (MEPCO) FOR DETERMINATION OF SUPPLY TARIFF UNDER MYT REGIME FOR THE FY 2025-26 TO FY 2029-30 View
07-01-2026
Decision regarding Motion for Leave for Review (MLR) filed by Lahore Electric Supply Company (LESCO) against decision of the Authority in the matter of Annual Adjustment/Indexation of tariff for FY 2025-26 View
07-01-2026
DETERMINATION OF THE AUTHORITY IN THE MATTER OF PETITION FILED BY SUKKUR ELECTRIC POWER COMPANY LIMITED (SEPCO) FOR DETERMINATION OF SUPPLY TARIFF UNDER MYT REGIME FOR THE FY 2025-26 TO FY 2029-30 View
07-01-2026
DETERMINATION OF THE AUTHORITY IN THE MATTER OF PETITION FILED BY GUJRANWALA ELECTRIC POWER COMPANY LIMITED (GEPCO) FOR DETERMINATION OF SUPPLY TARIFF UNDER MYT REGIME FOR THE FY 2025-26 TO FY 2029-30 View
07-01-2026
DETERMINATION OF THE AUTHORITY IN THE MATTER OF PETITION FILED BY HAZARA ELECTRIC SUPPLY COMPANY LIMITED (HAZECO) FOR DETERMINATION OF DISTRIBUTION TARIFF FOR THE FY 2025-26 View
07-01-2026
DETERMINATION OF THE AUTHORITY IN THE MATTER OF PETITION FILED BY HYDERABAD ELECTRIC SUPPLY COMPANY LIMITED (HESCO) FOR DETERMINATION OF SUPPLY TARIFF UNDER MYT REGIME FOR THE FY 2025-26 TO FY 2029-30 View
07-01-2026
DETERMINATION OF THE AUTHORITY IN THE MATTER OF PETITION FILED BY HYDERABAD ELECTRIC SUPPLY COMPANY LIMITED (HESCO) FOR DETERMINATION OF DISTRIBUTION TARIFF UNDER MYT REGIME FOR THE FY 2025-26 TO FY 2029-30 View
07-01-2026
DETERMINATION OF THE AUTHORITY IN THE MATTER OF PETITION FILED BY PESHAWAR ELECTRIC SUPPLY COMPANY LIMITED (PESCO) FOR DETERMINATION OF SUPPLY TARIFF UNDER MYT REGIME FOR THE FY 2025-26 TO FY 2029-30 View
07-01-2026
DETERMINATION OF THE AUTHORITY IN THE MATTER OF PETITION FILED BY PESHAWAR ELECTRIC SUPPLY COMPANY LIMITED (PESCO) FOR DETERMINATION OF DISTRIBUTION TARIFF UNDER MYT REGIME FOR THE FY 2025-26 TO FY 2029-30 View
07-01-2026
DETERMINATION OF THE AUTHORITY IN THE MATTER OF PETITION FILED BY MULTAN ELECTRIC POWER COMPANY LIMITED (MEPCO) FOR DETERMINATION OF DISTRIBUTION TARIFF UNDER MYT REGIME FOR THE FY 2025-26 TO FY 2029-30 View
07-01-2026
DETERMINATION OF THE AUTHORITY IN THE MATTER OF REQUEST FILED BY FAISALABAD ELECTRIC SUPPLY COMPANY (FESCO) FOR DETERMINATION OF TARIFF IN LIGHT OF REVISED ANNUAL REBASING TIMELINES FOR CONSUMER END TARIFF View
07-01-2026
DETERMINATION OF THE AUTHORITY IN THE MATTER OF REQUEST FILED BY LAHORE ELECTRIC SUPPLY COMPANY (LESCO) FOR DETERMINATION OF TARIFF IN LIGHT OF REVISED ANNUAL REBASING TIMELINES FOR CONSUMER END TARIFF View
06-01-2026
NEPRA HSE Performance Evaluation Report 2024-25
31-12-2025
Decision of the Authority pursuant to Judgments of the Honorable Supreme Court of Pakistan, Islamabad High Court and NEPRA Appellate Tribunal (NAT) in the matter of petitions filed by various parties regarding monthly Fuel Charges Adjustments (FCAs) and Quarterly Tariff Adjustments (QTAs) of XWDISCOS View
18-12-2025
Decision of the Authority regarding petitions filed by XWDISCOS for determination of use of System Charges to the extent of Grid Charges View
17-12-2025
Notice of Hearing - Hearing Regarding Fuel Charges Adjustment for the month of November 2025 for EX-WAPDA Distribution Companies View
Revised XW-DISCOs Energy Purchase Data for the Month of November 2025 View
16-12-2025
Publication of Draft of The National Electric Power Regulatory Authority (Prosumer) Regulations, 2025 for Eliciting Public Opinion View
National Electric Power Regulatory Authority Prosumer Regulations, 2025 View
12-12-2025
Decision of the Authority in the matter of Motion for Leave for Review filed by Sindh Nooriabad Power Company (Pvt) Limited (SNPC-I) and Sindh Nooriabad Power Company (Pvt) Limited Phase-II (SNPC-II) against NEPRA’s letter dated 18.11.2020 View
11-12-2025
Notice of Admission/ Hearing - Petition filed by Central Power Purchasing Agency (Guarantee) Limited (CPPA-G) for Determination of CPPA-G FEE for FY 2025-26 View
Petition for the determination of Market Operator Fee for the Financial Year 2025-26 View
11-12-2025
Amendment in National Electric Power Regulatory Authority (Procedure for filing Appeal before the Authority) Regulations, 2013 View
11-12-2025
Amendment in National Electric Power Regulatory Authority (Registration) Regulations, 2022 View
11-12-2025
Amendment in National Electric Power Regulatory Authority Licensing (Application, Modification, Extension and Cancellation) Procedure Regulations, 2021 View
11-12-2025
Amendment in National Electric Power Regulatory Authority (Alternative & Renewable Energy) Distributed Generation and Net Metering Regulations, 2015 View
10-12-2025
Notification S.R.O No. 2409(I)/2025 - NEPRA hereby notifies the Decision of the Authority dated December 09, 2025 in the Matter of Motion filed by Federal Government with respect to Incremental Consumption Package for Industrial and Agriculture Electricity Consumers of XWDISCOs & K-Electric View
10-12-2025
Notification S.R.O No. 2408(I)/2025 - NEPRA hereby notifies complete Decision ofthe Authority in the matter ofRequests filed by XWDISCOs for Periodic Adjustment in Tariff for the 1st Quarter of FY 2025-26 already intimated to the Ministry of Energy (Power Division) on December 09, 2025 View
09-12-2025
Decision of the Authority in the matter of Fuel Charges Adjustment for the month of October 2025 for EX-WAPDA DISCOs along with Notification Thereof View
09-12-2025
Decision of the Authority in the matter of requests filed by XWDISCOs for Periodic Adjustment in tariff for the 1st Quarter of FY 2025-26 View
09-12-2025
Decision of the Authority in the matter of Motion filed by the Federal Government with respect to Incremental Consumption Package for Industrial and Agriculture Electricity Consumers of XWDISCOs & K-Electric View
07-12-2025
Vehicle for Auction View
03-12-2025
Order of the Authority In the matter of Show Cause Notice Issued to Central Power Purchasing Agency-Guarantee Limited under Regulation 4(8) & 4(9) of the NEPRA (Fine) Regulations, 2021 View
03-12-2025
Order of the Authority In the matter of Show Cause Notice issued to M/s National Grid Company of Pakistan Limited under Regulation 4(8) & 4(9) of the NEPRA (Fine) Regulations, 2021 View
02-12-2025
Order of the Authority in the matter of Show Cause Notice issued to M/s Lucky Electric Power Company Limited under Regulation 4(81 & 4(9) of the NEPRA (Fine) Regulations, 2021 View
01-07-2021 Form for submission of Motion for Leave for Review under Regulation 3(2) NEPRA (Review Procedure) Regulations, 2009 View

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January 12, 2026 : Member (Development), NEPRA, visited PESCO Headquarters, where the CEO briefed him on PESCO’s operations and ongoing initiatives. The delegation also visited the under-establishment AMI/AMR Data Center and was briefed on its progress and objectives.
company-man
January 12, 2026 : Member (Development), NEPRA, visited PESCO Headquarters, where the CEO briefed him on PESCO’s operations and ongoing initiatives. The delegation also visited the under-establishment AMI/AMR Data Center and was briefed on its progress and objectives.
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August 21, 2025 : 4th meeting of the Standing Committee on Cabinet Secretariat held at NEPRA Tower, Islamabad

Media Gallery
26-11-2024 Press Release for Postponement of Public Hearing in the matter of Approval of Bid Evaluation Report (BER) submitted by K-Electric Limited (KEL) for 50 MW Winder and 100 MW Bela Projects at Balochistan View
20-06-2023 Press Release - Webinar on “Implementation Roadmap - NEPRA IT/OT Cyber security Regulations (Distribution Network) View
12-06-2023 Press Release - Webinar on Implementation Roadmap – NEPRA’s Information Technology (IT) /Operational Technology (OT) Cybersecurity Regulations View
09-06-2023 Press Release - Facilitation of Power Development initiatives in AJK View
07-06-2023 Press Release - Webinar on Block chain in Energy Trade View
26-05-2023 Press Release - Awareness Session on Legal & Safety Requirements for Bulk Power Consumers for Power Sector View
16-05-2023 Press Release - Workshop on Implementation Roadmap - NEPRA IT/OT Cyber Security Regulations View
31-03-2023 Press Release - Chairman NEPRA reviews progress of the SCADA Phase-III Upgradation Project by NTDC View
22-03-2023 Press Release - NEPRA grants System Operator Licence to NTDC and approves Grid Code View
09-03-2023 Press Release - NEPRA celebrates International Women’s Day- 2023 View
27-02-2023 Press Release - NEPRA briefs the visiting students of NUST View
22-02-2023 Press Release - NEPRA holds Awareness Session on “Incident Investigation” for Power Sector View
16-02-2023 Press Release - Inquiry into the matter of Total Power System Collapse occurred on January 23, 2023 View
03-02-2023 Press Release - NEPRA approves IGCEP 2022-31 View

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Consumer Affairs

Handles the complaints of the consumers, provincial governments and interested / affected persons / parties regarding the licensees. For facilitation of the consumers, offices have been established in all provincial capitals and at all DISCOs headquarter level.

Register Complaint

Consumers can register their complaints online without any delay

Track Your Complaint

Consumers can track the status of their complaint by providing a tracking No.

Authority Decisions

Decisions of the Authority pertaining to Consumer Complaints

Appellate Board

Decisions of the Appellate Board

Consumer Complaints Status from Jan 01, 2025 to Dec 31, 2025


20,312

Complaints Recieved

18,233

Complaints Redressed

2,079

Complaints Under Process

HESCO Complaints

In response to the suggestions received from consumers during the Hearings held on July 21, 2020, E-mail address has been created for filing complaints against HESCO regarding un-scheduled loadsheding and excessive billing [email protected]

SEPCO Complaints

In response to the suggestions received from consumers during the Hearings held on July 21, 2020, E-mail addresse has been created for filing complaints against SEPCO regarding un-scheduled loadsheding and excessive billing [email protected]

K-Electric Complaints

In response to the suggestions received from consumers during the Public Hearing held on July 10, 2020 following new E-mail address has been created for filing complaints against K-Electric regarding un-scheduled load shedding and excessive billing [email protected]