National Electric Power Regulatory Authority

Islamic Republic of Pakistan

بجلی حفاظت کے ساتھ

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To enhance multi-channel service delivery and to ensure the timely and effective resolution of Consumer complaints, NEPRA has launched a mobile application "NEPRA Asaan Approach". This application aims to provide Pakistan's electricity consumers with an easy and convenient way to register and track the status of their urgent nature of complaints through their mobile phones.
12-02-2025
Decision of the Authority in the matter of Fuel Charges Adjustment for the month of December 2024 for XWDISCOs along with Notification Thereof
12-02-2025
Decision of the Authority in the matter of Provisional Monthly Fuel Charges Adjustments requested by K-Electric Limited for November 2024
12-02-2025
Order of the Authority in the matter of Show Cause Notice issued to K-Electric (KEL) under Rule4(8) & (9) of NEPRA (Fines) Rules 2002 to be read with NEPRA (Fine) Regulations, 2021
12-02-2025
Decision of the Authority regarding Motion for Leave for Review filed by Faisalabad Electric Supply Company (FESCO) against Determination of Authority regarding Distribution tariff Petition under MYT regime for the period FY 2023-24 to FY 2027-28
12-02-2025
Decision of the Authority regarding Motion for Leave for Review filed by Faisalabad Electric Supply Company (FESCO) against Determination of annual adjustment/indexation of tariff for FY 2024-25 under MYT regime for the period FY 2023-24 to FY 2027-28
08-02-2025
Notice of Rescheduling of Hearing - Tariff Modification Petition filed by Zorlu Solar Pakistan Limited for its 100 MW Solar Power Project for approval
Tariff Modification Petition filed by Zorlu Solar Pakistan Limited for its 100 MW Solar Power Project for approval
List of Issues - Tariff Modification Petition filed by Zorlu Solar Pakistan Limited for its 100 MW Solar Power Project for approval
08-02-2025
Notice of Rescheduling of Hearing - Tariff Modification Petition filed by Zorlu Solar Pakistan Limited for its 100 MW Solar Power Project for approval
03-02-2025
Order of the Authority in the matter of Show Cause Notice issued to TESCO under Regulation 4(1) & 4(2) of NEPRA (Fine) Regulations, 2021 on account of failure to Execute Earthing/Grounding of HT/LT Poles/Structures in its Service Territory
03-02-2025
Order of the Authority in the matter of Show Cause Notice issued to HESCO on account of the establishment of Safety Directorate/ Department  under Regulation 4(8) & 4(9) of NEPRA (Fine) Regulations, 2021
03-02-2025
Order of the Authority in the matter of Show Cause Notice issued to HESCO under Regulation 4(1) & 4(2) of NEPRA (Fine) Regulations, 2021 on account of failure to Execute Earthing/Grounding of HT/LT Poles/Structures in its Service Territory
03-02-2025
Order of the Authority in the matter of Show Cause Notice issued to PESCO under Regulation 4(1) & 4(2) of NEPRA (Fine) Regulations, 2021 on account of failure to Execute Earthing/Grounding of HT/LT Poles/Structures in its Service Territory
03-02-2025
Order of the Authority in the matter of Show Cause Notice to MEPCO under Regulation 4(8) & 4(9) of NEPRA (Fine) Regulations, 2021 on account of failure to Execute Earthing/Grounding of HT/LT Poles/Structures in its Service Territory
03-02-2025
Order of the Authority in the matter of Show Cause Notice  issued to MEPCO on account of Fatal Accidents occurred During FY 2022-23
01-02-2025
Notice of Hearing - Hearing regarding Federal Government's Motion and Policy Guidelines for Rationalization of Tariff for Electric Vehicle Charging Stations
Federal Government's Motion and Policy Guidelines for Rationalization of Tariff for Electric Vehicle Charging Stations
01-02-2025
Notice of Hearing - Hearing regarding Quarterly Adjustments of XWDISCOs on account of Capacity Charges, Transmission Charges & MOF, Variable Operation & Maintenance Charges, Impact of Incremental Units and Impact of T&D Losses on FCA for the 2nd Quarter of FY 2024-25
Quarterly Adjustments of XWDISCOs on account of Capacity Charges, Transmission Charges & MOF, Variable Operation & Maintenance Charges, Impact of Incremental Units and Impact of T&D Losses on FCA for the 2nd Quarter of FY 2024-25
30-01-2025
Notice of Hearing - Tariff Modification Petition filed by Punjab Thermal Power (Pvt.) Limited for its 1263.2 MW RLNG/ HSD Power Plant at Jhang
Addendum to the Tariff modification petition dated June 28, 2024 Punjab Thermal Power (Pvt.) Limited
Addendum No. 2 to the Tariff Modification Petition dated June 28, 2024
28-01-2025
Order of the Authority in the matter of Show Cause Notice dated 22.03.2024 issued to QESCO on account of the establishment of Safety Directorate/ Department under Regulation 4(8) & 4(9) of NEPRA Fine Regulations, 2021
28-01-2025
Notification S.R.O No. 73(I)/2025 - i.) Decision of the Authority dated December 05, 2024 in the matter of Suo Moto Proceeding regarding transition from London Interbank Offered Rate to Secured Overnight Financing Rate

ii) Decision of the Authority dated December 13, 2024 under NEPRA (Review Procedure) Regulations. 2009 in the matter of SUO MOTO proceedings regarding transition from London Interbank Offered Rate (LIBOR) to Secured Overnight Financing rate

28-01-2025
Notice of Admission/ Hearing - Petitions filed by PESCO, MEPCO, GEPCO, LESCO, FESCO, HESCO, QESCO and TESCO for revision of Security Deposit rates for Consumers
Petitions filed by PESCO, MEPCO, GEPCO, LESCO, FESCO, HESCO, QESCO and TESCO for revision of Security Deposit rates for Consumers PESCO MEPCO GEPCO LESCO FESCO HESCO QESCO TESCO
Issues of Hearing - Petitions filed by PESCO, MEPCO, GEPCO, LESCO, FESCO, HESCO, QESCO and TESCO for revision of Security Deposit rates for Consumers
27-01-2025
Re-Scheduling of Hearing in the matter of Petition filed by CPPA-G for Determination of Market Operator Fee for the FY 2024-25
25-01-2025
Publication of Draft Amendments in NEPRA Service Regulation, 2003 for eliciting Public Opinion
25-01-2025
Notice of Proceedings - Approval of Annual Fee Payable to PPIB at each Anniversary of COD as Pass-Through Item
Annual Fee Applicable on Projects Processed by PPIB.
List of Projects - Annual Fee Applicable on Projects Processed by PPIB
25-01-2025
Notice for Seeking Comments in the matter of application of Hazara Electric Supply Company Limited for Grant of Distribution Licence
Application of Hazara Electric Supply Company Limited for Grant of Distribution Licence
25-01-2025
Notice for Seeking Comments in the matter of application of Hazara Electric Supply Company Limited for Grant of Electric Power Supply Licence
Application of Hazara Electric Supply Company Limited for Grant of Electric Power Supply Licence
23-01-2025
Decision of the Authority in the mailer of motion for leave for review filed by Islamabad Electric Supply Company Limited (IESCO) against NEPRA determination dated 11.05.2023 regarding IESCO's Distribution Integrated Investment Plan (DIIP) FOR FY 2023-24 to 2027-28
23-01-2025
Public Notice for Seeking Comments in the matter of Renewal of Term of Generation Licence of Kot Addu Power Company Limited
Application of Kot Addu Power Company Limited (KAPCO) for Renewal/Extension in the Term of its Generation Licence
22-01-2025
Notice Regarding Public Hearing in the matter of the Approval of Bid Evaluation Report (BER) 220 MW Site Neutral Hybrid Project at Dhabeji Grid Submitted by K-Electric
Bid Evaluation Report (BER) 220 MW Site Neutral Hybrid Project at Dhabeji Grid Submitted by K-Electric
List of Issues for Public Hearing in the matter of BER for 220 MW Site Neutral Hybrid Project at Dhabeji Grid Station
22-01-2025
Notice Regarding Public Hearing in the matter of the Approval of Bid Evaluation Report (BER) 220 MW Site Neutral Hybrid Project at Dhabeji Grid Submitted by K-Electric
18-01-2025
Hearing regarding Fuel Charges Adjustment for the month of December 2024 for EX-WAPDA Distribution Companies
18-01-2025
Amendments in Consumer Service Manual (CSM)
Proposed Amendments in Consumer Service Manual (CSM)
15-01-2025
Public Hearing in the Matter of Operating Reserve Policy of National Transmission and Despatch Company Limited
Issues of Public Hearing in the Matter of Operating Reserve Policy of NTDC
Operating Reserve Policy Submitted by NTDC View Annexure
15-01-2025
Notice of Admission/Hearing - Petition Filed by Central Power Purchasing Agency (Guarantee) Limited (CPPA-G) For Determination of its Market Operation Fee for the FY 2024-25
Issues for Hearing in the Matter of Petition Filed by CPPA-G for Determination of Market Operation Fee for FY 2024-25
Petition for the Determination of Market Operation Fee for the Financial Year 2024-25
15-01-2025
Notice of Postponement of Hearing - Five Years Distribution Investment Plan (DIP) Submitted by Multan Electric Power Company (MEPCO) for FY 2025-26 to FY 2029-30
10-01-2025
Notice of Admission/Hearing - Tariff Modification Petition filed by Zorlu Solar Pakistan Limited for its 100 MWp Solar Power Project
10-01-2025
Notice for Comments - Application of ICL Power (Private) Limited for Concurrence for Generation Facility
Application for Grant of Electric Power Generation I Concurrence for 37 .2 MW Biomass Power Plant at ICL Power (Pvt.) Limited at Kala Shah Kaku. Puniab, Pakistan
09-01-2025
Publication of Draft Amendment in NEPRA Service Regulations, 2003 for Eliciting Public Opinion
Draft Amendment in NEPRA Service Regulations, 2003
08-01-2025
Order of the Authority in the matter of Show Cause Notice issued to QESCO under Regulation 4(8) & 4(9) of NEPRA (Fine) Regulations, 2021 on account of failure to Execute Earthing/Grounding of HT/LT Poles/Structures in its Service Territory
07-01-2025
Decision of the Authority in the matter of Fuel Charges Adjustment for the month of November 2024 for XWDISCOs along with Notification Thereof
07-01-2025
Decision of the Authority in the matter of Provisional Monthly Fuel Charges Adjustments requested by K-Electric Limited for October 2024
04-01-2025 Hearing in the matter of Five Years Distribution Investment Plan (DIP) submitted by Multan Electric Power Company (MEPCO) for FY 2025-26 to FY 2029-30 View
List of Issues by Multan Electric Power Company (MEPCO) DIP View
MEPCO Business Plan 2025-26 to 2029-30 View
04-01-2025
Hearing in the matter of Five Years Distribution Investment Plan (DIP) submitted by Multan Electric Power Company (MEPCO) for FY 2025-26 to FY 2029-30
04-01-2025
Notice of Admission - Tariff Petition for Chashma Nuclear Power Plant Unit-5 (C-5)
31-12-2024 NEPRA Annual Report 2023-24
31-12-2024 NEPRA State of Industry Report 2024
31-12-2024
NEPRA HSE Performance Evaluation Report 2023-24
28-12-2024 Notice of Hearing Request of K-Electric Limited (KE) for Provisional Monthly Fuel Charges Adjustment (FCA) for November 2024 View
Request of K-Electric Limited for Provisional Monthly Fuel Charges Adjustment For November 2024 View
24-12-2024 Amendment in National Electric Power Regulatory Authority (Electric Power Procurement) Regulations, 2022 notified vide S.R.O. 2070
23-12-2024 Decision Of The Authority In The Matter Of Application of Tariff Category For Cold Storages
19-12-2024 Notice Regarding Public Hearing - Five Years Distribution Investment Plan (DIP) Submitted by QUETTA Electric Supply Company (QESCO) for FY 2025-26 to FY 2029-30
19-12-2024 Notice Regarding Public Hearing - Five Years Distribution Investment Plan (DIP) Submitted by Gujranwala Electric Power Company (GEPCO) for FY 2025-26 to FY 2029-30
19-12-2024 Notice Regarding Public Hearing - Five Years Distribution Investment Plan (DIP) Submitted by TRIBAL Areas Electric Supply Company (TESCO) for FY 2025-26 to FY 2029-30
19-12-2024 Publication of Draft Ammendment - To the National Electric Power Regulatory Authority (Review Procedure) Regulations, 2009 For Eliciting Public Opinion
19-12-2024 Notice - Licensee Proposed Modification In the Generation License of Chiniot Power Limited View
Licensee Proposed Modification Filed by Chiniot Power Limited in its Generation License View
19-12-2024 Notice for Comments - Application of Atlas Energy Limited for Concurrence For Generation Facility View
Application Filed by Atlas Energy Limited Seeking Concurrence for its 714.495KW Solar Power Plants at Atlas Honda Limited Karachi View
19-12-2024 Notice for Comments - Application of Atlas Energy Limited for Concurrence For Generation Facility View
Application Filed by Atlas Energy Limited Seeking Concurrence for its 950.625KW Solar Power Plant at Atlas Engineering Limited Karachi View
18-12-2024 Hearing regarding Fuel Charges Adjustment for the month of November 2024 for Ex-WAPDA Distribution Companies View
CPPA-G - XWDISCOs Energy Purchase Data for month of November 2024 View
13-12-2024 Decision of the Authority under NEPRA (Review Procedure) Regulations. 2009 in the matter of SUO MOTO proceedings regarding transition from London Interbank Offered Rate (LIBOR) to Secured Overnight Financing rate (SOFR)
13-12-2024 Grant of Generation Licence No.SGC/174/2024 Licence Application No. LAG-491 Nestle Pakistan Limited (NPL)
13-12-2024 Grant of Generation Licence No. SGC/175/2024 Licence Application No. LAG-492 Nestle Pakistan Limited (NPL)
11-12-2024 Notification S.R.O 2050(I)/2024 - NEPRA hereby notifies complete Decision of the Authority in the matter of Requests filed by XWDISCOs for Periodic Adjustment in Tariff for the 1st Quarter of FY 2024-25 already intimated to the Ministry of Energy (Power Division) on December 6, 2024
10-12-2024 NEPRA Performance Evaluation Report of Transmission Companies 2023-24
10-12-2024 NEPRA Performance Evaluation Report of Distribution Companies 2023-24
10-12-2024 NEPRA Performance Evaluation Report of Operational Power Plants 2023-24
07-12-2024 Notice regarding Public Hearing in the matter of Approval of Bid Evaluation Report (BER) submitted by K-Electric Limited (KEL) for 50 MW Winder and 100 MW Bela Projects at Balochistan View
06-12-2024 Decision of the Authority in the matter of Fuel Charges Adjustment for the month of October 2024 for XWDISCOs along with Notification Thereof View
06-12-2024 Decision of the Authority in the matter of Motion filed by Federal Government with respect to Winter Demand Initiative FY 24-25 for Electricity Consumers on Incremental Consumption of XWDISCOs & K-Electric View
06-12-2024 NEPRA Power Safety Code (Third Edition December 2024) View
05-12-2024 Decision of the Authority in the matter of Suo Moto Proceeding regarding Transition from London Interbank offered Rate (LIBOR) to Secured Overnight Financing Rate (SOFR) View
05-12-2024 Decision of the Authority in the matter of requests filed by XWDISCOs for Periodic Adjustment in tariff for the 1st Quarter of FY 2024-25 View
05-12-2024 Order of the Authority in the matter Show Cause Notice issued to IESCO under Section 27B of NEPRA Act on account of Non-Fatal Accident of Ayesha Bibi, Resident of Mannu Nagar Kachhi Abadi, Hasan Abdal, District, Attock, IESCO View
05-12-2024 Expression of Interest - Advertising Agencies View
04-12-2024 Notice of Hearing - Request for Approval of Procurement from 15 MW Solar Project of Gharo Newgen (Private) Limited View
Request for Approval of Procurement from 15 MW Solar Project of Gharo Newgen (Private) Limited View
List of Issues - Request for Approval of Procurement from 15 MW Solar Project of Gharo Newgen (Private) Limited View
04-12-2024 Revise Notice of Hearing - Write-off Claims of K-Electric View
03-12-2024 Rescheduling of Hearing - Request of K-Electric Limited (KE) for Provisional monthly Fuel Charges Adjustment (FCA) for October 2024 View
Request of K-Electric Limited for Provisional monthly Fuel Charges Adjustment for October 2024 View
03-12-2024 Notice for Postponement of Hearing - Five Years Distribution Investment Plan (DIP) submitted by Quetta Electric Supply Company (QESCO) for  FY 2025-26 to FY 2029-30 View
03-12-2024 Notice for Postponement of Hearing - Five Years Distribution Investment Plan (DIP) submitted by Tribal Areas Electric Supply Company (TESCO) for  FY 2025-26 to FY 2029-30 View
03-12-2024 Notice for Postponement of Hearing - Five Years Distribution Investment Plan (DIP) submitted by Gujranwala Electric Power Company (GEPCO) for  FY 2025-26 to FY 2029-30 View
02-12-2024 Decision of the Authority in the matter of Provisional Monthly Fuel Charges Adjustments requested by K-Electric Limited for September 2024 View
01-07-2021 Form for submission of Motion for Leave for Review under Regulation 3(2) NEPRA (Review Procedure) Regulations, 2009 View

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January 25, 2025 : Member NEPRA, Mr. Rafqiue A. Shaikh gracing the final match and prize distribution ceremony of the 6th edition of NEPRA Table Tennis Tournament
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November 22, 2023 : 4th edition of NEPRA Tape Ball Inter-Departmental Cricket Tournament
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October 30, 2023 : Danish Ambassador to Pakistan, H.E Jakob Linulf called on Chairman NEPRA, Mr. Waseem Mukhtar and Member KP Mr. Maqsood Anwar Khan at NEPRA HQ, Islamabad to discuss matters of mutual interest

Media Gallery Webinars
26-11-2024 Press Release for Postponement of Public Hearing in the matter of Approval of Bid Evaluation Report (BER) submitted by K-Electric Limited (KEL) for 50 MW Winder and 100 MW Bela Projects at Balochistan View
20-06-2023 Press Release - Webinar on “Implementation Roadmap - NEPRA IT/OT Cyber security Regulations (Distribution Network) View
12-06-2023 Press Release - Webinar on Implementation Roadmap – NEPRA’s Information Technology (IT) /Operational Technology (OT) Cybersecurity Regulations View
09-06-2023 Press Release - Facilitation of Power Development initiatives in AJK View
07-06-2023 Press Release - Webinar on Block chain in Energy Trade View
26-05-2023 Press Release - Awareness Session on Legal & Safety Requirements for Bulk Power Consumers for Power Sector View
16-05-2023 Press Release - Workshop on Implementation Roadmap - NEPRA IT/OT Cyber Security Regulations View
31-03-2023 Press Release - Chairman NEPRA reviews progress of the SCADA Phase-III Upgradation Project by NTDC View
22-03-2023 Press Release - NEPRA grants System Operator Licence to NTDC and approves Grid Code View
09-03-2023 Press Release - NEPRA celebrates International Women’s Day- 2023 View
27-02-2023 Press Release - NEPRA briefs the visiting students of NUST View
22-02-2023 Press Release - NEPRA holds Awareness Session on “Incident Investigation” for Power Sector View
16-02-2023 Press Release - Inquiry into the matter of Total Power System Collapse occurred on January 23, 2023 View
03-02-2023 Press Release - NEPRA approves IGCEP 2022-31 View

  • Public Hearing

    Public Hearing in the Matter of Operating Reserve Policy of National Transmission and Despatch Company Limited

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  • Notice of Hearing

    Tariff Modification Petition filed by Punjab Thermal Power (Pvt.) Limited for its 1263.2 MW RLNG/ HSD Power Plant at Jhang

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  • Notice of Rescheduling of Hearing

    Tariff Modification Petition filed by Zorlu Solar Pakistan Limited for its 100 MW Solar Power Project for approval

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Consumer Affairs

Handles the complaints of the consumers, provincial governments and interested / affected persons / parties regarding the licensees. For facilitation of the consumers, offices have been established in all provincial capitals and at all DISCOs headquarter level.

Register Complaint

Consumers can register their complaints online without any delay

Track Your Complaint

Consumers can track the status of their complaint by providing a tracking No.

Authority Decisions

Decisions of the Authority pertaining to Consumer Complaints

Appellate Board

Decisions of the Appellate Board

Consumer Complaints Status from Jan 01, 2024 to Dec 31, 2024


18,599

Complaints Recieved

16,424

Complaints Redressed

2,175

Complaints Under Process

HESCO Complaints

In response to the suggestions received from consumers during the Hearings held on July 21, 2020, E-mail address has been created for filing complaints against HESCO regarding un-scheduled loadsheding and excessive billing [email protected]

SEPCO Complaints

In response to the suggestions received from consumers during the Hearings held on July 21, 2020, E-mail addresse has been created for filing complaints against SEPCO regarding un-scheduled loadsheding and excessive billing [email protected]

K-Electric Complaints

In response to the suggestions received from consumers during the Public Hearing held on July 10, 2020 following new E-mail address has been created for filing complaints against K-Electric regarding un-scheduled load shedding and excessive billing [email protected]