National Electric Power Regulatory Authority

Islamic Republic of Pakistan

بجلی حفاظت کے ساتھ

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November 22, 2023 : 4th edition of NEPRA Tape Ball Inter-Departmental Cricket Tournament
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November 01, 2023 : Public Hearing regarding Fuel Charges Adjustment of XWDISCOs for the Month of September 2023 held at NEPRA Tower, Islamabad. The Authority heard the petitioner as well as the stakeholders and will announce its decision in due course of time
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October 30, 2023 : Danish Ambassador to Pakistan, H.E Jakob Linulf called on Chairman NEPRA, Mr. Waseem Mukhtar and Member KP Mr. Maqsood Anwar Khan at NEPRA HQ, Islamabad to discuss matters of mutual interest

Media Gallery
26-02-2024 Decision of the Authority in the matter of Fuel Charges Adjustment for the month of January 2024 for XWDISCOs along with Notification Thereof View
26-02-2024 NEPRA Performance Evaluation Report of Distribution Companies 2022-23 View
20-02-2024 Hearing regarding Fuel Charges Adjustment for the month of January 2024 for Ex-WAPDA Distribution Companies View
CPPAG - XWDISCOs Energy Purchase Data for the month of January 2024 View
17-02-2024 Notice for Seeking Comments in the matter of the application of Gul Ahmed Energy Limited for grant of Electric Power Supply Licence View
Application of Gul Ahmed Energy Limited for grant of Electric Power Supply Licence View
07-02-2024 Determination of the Authority in the matter of Decision of Appellate Tribunal regarding Modification of Fuel Price Mechanism of Bagasse based power projects View
06-02-2024 NEPRA Performance Evaluation Report of Transmission Companies 2022-23 View
06-02-2024 NEPRA Performance Evaluation Report of Operational Power Plants for 2022-23 View
02-02-2024 Decision of the Authority in the matter of Fuel Charges Adjustment for the month of December 2023 for XWDISCOs along with Notification Thereof View
02-02-2024 NEPRA State of Industry Report 2023 View
02-02-2024 NEPRA Annual Report 2022-23 View
31-01-2024 Notice for Seeking Comments in the matter of application of Bhulleh Shah Packaging (Private) Limited for Grant of Licence of Electric Power Supply View
Application of Bhulleh Shah Packaging (Private) Limited for Grant of Licence of Electric Power Supply View
30-01-2024 Notice of Hearing - Hearing regarding Quarterly Adjustments of XWDISCOs on account of Capacity Charges, Transmission Charges & MOF, Variable Operation & Maintenance Charges, Impact of Incremental Units and Impact of T&D Losses on FCA for the 2nd Quarter of FY 2023-24 View
Quarterly Adjustments Requests of XWDISCOs on account of Capacity Charges, Transmission Charges & MOF, Variable Operation & Maintenance Charges, Impact of Incremental Units and Impact of T&D Losses on FCA for the 2nd Quarter of FY 2023-24 Addendum FESCO Addendum TESCO Addendum QESCO Addendum SEPCO Addendum GEPCO View
23-01-2024 Order of the Authority in the matter of Explanation issued to QESCO under Regulation 4(1) and 4(2) of NEPRA (Fine) Regulations, 2021, on account of failure to Execute Earthing/Grounding of HT/LT Poles/Structures in its Service Territory.   View
23-01-2024 Vehicles for auction View
19-01-2024 Determination of the Authority in the matter of Distribution Licence of K-Electric Limited (Distribution Licence No.  DL/09/2024) View
19-01-2024 Grant of Electric Power Supply Licence No. SOLR/09/2024 Licence Application No. LAS-22 K-Electric Limited (ICE) View
17-01-2024 Notice for Seeking Comments in the matter of application of Mughal Energy Limited for grant of Licence of Electric Power Supplier View
Application of Mughal Energy Limited for grant of Licence of Electric Power Supplier View
17-01-2024 Notice for Seeking Comments in the matter of application of Maple Leaf Power Limited for considering Licence for Electric Power Supplier View
Application of Maple Leaf Power Limited for considering Licence for Electric Power Supplier View
16-01-2024 Hearing regarding Fuel Charges Adjustment or the month of December 2023 for Ex-WAPDA Distribution Companies View
CPPAG -  XWDISCOs Energy Purchase Data for month of December 2023 View
13-01-2024 Addendum to the Notice o Licensee Proposed Modification in the Thar Coal Block-I Power Generation Company (Pvt.) Ltd. View
Application for Licensee Proposed Modification in the Thar Coal Block-I Power Generation Company (Pvt.) Ltd. View
13-01-2024 Addendum to the Notice of Licensee Proposed Modification in the Thar Energy Limited View
Application for Licensee Proposed Modification in the Thar Energy Limited View
12-01-2024 Certificate of Registration No. IAA/01/2024 Application No. IAA-01 Private Power and Infrastructure Board (PPIB) View
12-01-2024 Public Notice for Seeking  Comments in the matter o Final Test Run Report for the Competitive Trading Bilateral Contract Market (CTBCM) submitted by the Central Power Purchasing Agency (Guarantee) Limited (CPPA-G) View
CPPAGL submission of the Final Test Run Report to the Authority View
11-01-2024 Notice for Comments - Application of Burj Solar Energy (Private) Limited for Concurrence for Generation Facility View
Application of Burj Solar Energy (Private) Limited for Concurrence for Generation Facility View
11-01-2024 Notice for Comments - in the matter of application filed by Fazal Solar Energy (Private) Limited for Concurrence for Generation Facility View
Application of Fazal Solar Energy (Private) Limited for Concurrence for Generation Facility View
09-01-2024 Order of the Authority in the matter of Explanation issued to FESCO under Regulation 4(1) and 4(2) of NEPRA (Fine) Regulations, 2021, on account of failure to Execute earthing/ grounding of HT/LT Poles/ Structures in its Service Territory.  View
04-01-2024 Decision of the Authority in the matter of Fuel Charges Adjustment for the month of November 2023 for XWDISCOs along with Notification Thereof View
01-01-2024 Decision of the Authority in the matter of Quarterly Adjustments of K-Electric Limited for the Quarter ending March 2023 View
01-07-2021 Form for submission of Motion for Leave for Review under Regulation 3(2) NEPRA (Review Procedure) Regulations, 2009 View

20-06-2023 Press Release - Webinar on “Implementation Roadmap - NEPRA IT/OT Cyber security Regulations (Distribution Network) View
12-06-2023 Press Release - Webinar on Implementation Roadmap – NEPRA’s Information Technology (IT) /Operational Technology (OT) Cybersecurity Regulations View
09-06-2023 Press Release - Facilitation of Power Development initiatives in AJK View
07-06-2023 Press Release - Webinar on Block chain in Energy Trade View
26-05-2023 Press Release - Awareness Session on Legal & Safety Requirements for Bulk Power Consumers for Power Sector View
16-05-2023 Press Release - Workshop on Implementation Roadmap - NEPRA IT/OT Cyber Security Regulations View
31-03-2023 Press Release - Chairman NEPRA reviews progress of the SCADA Phase-III Upgradation Project by NTDC View
22-03-2023 Press Release - NEPRA grants System Operator Licence to NTDC and approves Grid Code View
09-03-2023 Press Release - NEPRA celebrates International Women’s Day- 2023 View
27-02-2023 Press Release - NEPRA briefs the visiting students of NUST View
22-02-2023 Press Release - NEPRA holds Awareness Session on “Incident Investigation” for Power Sector View
16-02-2023 Press Release - Inquiry into the matter of Total Power System Collapse occurred on January 23, 2023 View
03-02-2023 Press Release - NEPRA approves IGCEP 2022-31 View

Consumer Affairs

Handles the complaints of the consumers, provincial governments and interested / affected persons / parties regarding the licensees. For facilitation of the consumers, offices have been established in all provincial capitals and at all DISCOs headquarter level.

Register Complaint

Consumers can register their complaints online without any delay

Track Your Complaint

Consumers can track the status of their complaint by providing a tracking No.

Authority Decisions

Decisions of the Authority pertaining to Consumer Complaints

Appellate Board

Decisions of the Appellate Board

Consumer Complaints Status from Jul 01, 2023, to Jan 31, 2024


11,225

Complaints Received

9,439

Complaints Redressed

1,786

Complaints Under Process

HESCO Complaints

In response to the suggestions received from consumers during the Hearings held on July 21, 2020, E-mail address has been created for filing complaints against HESCO regarding un-scheduled loadsheding and excessive billing [email protected]

SEPCO Complaints

In response to the suggestions received from consumers during the Hearings held on July 21, 2020, E-mail addresse has been created for filing complaints against SEPCO regarding un-scheduled loadsheding and excessive billing [email protected]

K-Electric Complaints

In response to the suggestions received from consumers during the Public Hearing held on July 10, 2020 following new E-mail address has been created for filing complaints against K-Electric regarding un-scheduled load shedding and excessive billing [email protected]