National Electric Power Regulatory Authority

Islamic Republic of Pakistan

بجلی حفاظت کے ساتھ

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To enhance multi-channel service delivery and to ensure the timely and effective resolution of Consumer complaints, NEPRA has launched a mobile application "NEPRA Asaan Approach". This application aims to provide Pakistan's electricity consumers with an easy and convenient way to register and track the status of their urgent nature of complaints through their mobile phones.
02-05-2025
Notice of Hearing - Tariff Modification Petition filed by Sindh Nooriabad Power Company (Pvt.) Limited (SNPC-I) & Sindh Nooriabad Power Company Phase II (Pvt.) Limited (SNPC-II)
02-05-2025
Public Notice for Seeking Comments On the submitted draft template of the Operation and Maintenance (O&M) Agreement
Templates for Operation and Maintenance (O&M) Agreements to be executed between the Licensees/DISCOs and the O&M Operator of SEZ(s)/Industrial Estates FESCO GEPCO HESCO IESCO LESCO MEPCO PESCO QESCO SEPCO TESCO
30-04-2025
Determination of the Authority in the matter of Request of Central Power Purchasing Aqency (Guarantee) Limited for Transfer of its Licence for Market Operator
30-04-2025
Determination of the Authority in the matter of Request of National Transmission and Despatch Company Limited for Transfer of its Licence for System Operator
18-04-2025
Notice of Admission/Hearing - Applications filed by CPPA-G for reduction in tariff components of government owned power plants.
Applications filed by CPPA-G for reduction in tariff components of government owned power plants. NPPMCL-Balloki NPPMCL-Haveli Bahadur Shah CPGCL NPGCL
16-04-2025
Notice of Hearing - Hearing regarding Quarterly Adjustments of XWDISCOs on account of Capacity Charges, Transmission Charges & MOF, Variable Operation & Maintenance Charges, Impact of Incremental Units and Impact of T&D Losses on FCA for the 3rd Quarter of FY 2024-25
Application for Quarterly Adjustments of XWDISCOs on account of Capacity Charges, Transmission Charges & MOF, Variable Operation & Maintenance Charges, Impact of Incremental Units and Impact of T&D Losses on FCA for the 3rd Quarter of FY 2024-25
16-04-2025
Hearing regarding Fuel Charges Adjustment for the month of March 2025 for EX-WAPDA Distribution Companies
CPPAG XWDISCOs Energy Purchase Data for month of March 2025
15-04-2025
Decision of the Authority in the matter of Motion and Policy Guidelines filed by the Federal Government for Rationalization of Tariff for Electric Vehicle Charging Stations (CVCS)
12-04-2025
Notice of Hearing - Hearing regarding adjustment request for indexation of Multi Year Tariff (MYT) components for the FY 2025-26 and other adjustments in the consumer end tariff of Faisalabad Electric Supply Company Limited (FESCO)
Request for indexation of Multi Year Tariff (MYT) components for the FY 2025-26 and other adjustments in the consumer end tariff of Faisalabad Electric Supply Company Limited (FESCO)
11-04-2025
Notification S.R.O No. 590(I)/2025 - Federal Government is pleased to notify the determination of the National Electric Power Regulatory Authority, issued vide its decision No. NEPRA/R/ADG(Tariff)TRF-100/5329-32 dated 10th day of April, 2025, by partial modification of S.R.O 1039 (I)/2024 dated July 14th, 2024, wherein GoP applicable rate of all consumers of XWDISCOs and K-Electric (except lifeline consumers) for a period of April to June 2025 is reduced by Rs. 1.71/Unit through additional subsidy by the Federal Government.
10-04-2025
Decision of the Authority in the matter of Motion filed by the Federal Government with respect to recommendation of Consumer end Tariff for XWDISCOs and K-Electric
10-04-2025
Order of the Authority in the matter of Show Cause Notice issued to Faisalabad Electric Supply Company (Limited) under Regulation 4(8) & 4(9) of NEPRA (Fine) Regulations, 2021 for charging of detection bills on account of slowness of energy meters for more than two (2) billing cycles.
10-04-2025
Order of the Authority in the matter of Review Petition filed by LESCO against order of the Authority dated July 05, 2024 in the matter of Show Cause Notice issued dated August 30, 2023 to LESCO on account of Fatal Accidents that occurred during FY 2022-23
10-04-2025
Order of the Authority in the matter of Show Cause Notice issued to Multan Electric Power Company (Limited) under Regulation 4(8) & 4(9) of NEPRA (Fine) Regulations, 2021 for charging of detection bills on account of slowness of energy meters for more than two (2) billing cycles.
10-04-2025
Notice of Admission/ Hearing - Application for adjustment in tariff in respect of Bagasse based Power Projects
Applications for adjustment in tariff in respect of Bagasse based Power Projects
10-04-2025
Notice of Admission/ Hearing - Joint applications for adjustment of tariff in respect of Attock Gen Limited and Foundation Power Company Dharki Ltd.
Application for adjustment of tariff in respect of Attock Gen Limited
Application for adjustment of tariff in respect of Foundation Power Company Dharki Ltd
09-04-2025
Decision of the Authority in the matter of Provisional Tariff request filed by Kot Addu Power Company Limited
09-04-2025
Notice of Hearing - Request of K-Electric (KE) for Provisional Monthly Fuel Charges Adjustment (FCA) for February 2025
Provisional request for for  Monthly Fuel Charges Adjustment (FCA) for February 2025 of K-Electric (KE)
07-04-2025
Notice of Hearing - Additional Write-off Claims of K-Electric
Additional Write-off Claims of K-Electric
04-04-2025
Notice regarding Public Hearing in the Matter of Approval of Auction Evaluation Report (AER) submitted by KEL for Development of 150 MWp Solar PV Project at Deh Metha Gar
Auction Evaluation Report (AER) of KEL for Development of 150 MWp Solar PV Project at Deh Metha Gar
List of Issues for Public Hearing in the matter of Auction Evaluation Report (AER) submitted by KEL for Development of 150 MWp Solar PV Project at Deh Metha Gar
04-04-2025
Notice regarding Public Hearing in the Matter of Approval of Auction Evaluation Report (AER) submitted by KEL for Development of 120 MWp Solar PV Project at Deh Halkani
Auction Evaluation Report (AER) of KEL for Development of 120 MWp Solar PV Project at Deh Halkani
List of Issues for Public Hearing in the matter of Auction Evaluation Report (AER) submitted by KEL for Development of 120 MWp Solar PV Project at Deh Halkani
03-04-2025
Decision of the Authority in the matter of Fuel Charges Adjustment for the month of February 2025 for XWDISCOs along with Notification Thereof
03-04-2025
Notification S.R.O No. 488 (I)/2025 - NEPRA hereby notifies complete Decision of the Authority along-with attached Annexure-A in the matter of Requests filed by XWDISCOs for Periodic Adjustment in Tariff for the 2nd Quarter of FY 2024-25
03-04-2025
Decision of the Authority in the matter of Provisional Monthly Fuel Charges Adjustments requested by K-Electric Limited for January 2025 (S.R.O 487(I)/2025)
28-03-2025
Decision of the Authority in the matter of Provisional Monthly Fuel Charges Adjustments requested by K-Electric Limited for January 2025
28-03-2025
Public Hearing regarding Federal Government Motion with respect to Recommendation of Consumer End Tariff for XWDISCO and K-Electric, under Section 7 and 31 of NEPRA Act read with Rule 17 of the NEPRA Tariff (Standards and Procedures) Rules, 1998 (The Rules)
Federal Government Motion with respect to Recommendation of Consumer End Tariff for XWDISCO and K-Electric, under Section 7 and 31 of NEPRA Act read with Rule 17 of the NEPRA Tariff (Standards and Procedures) Rules, 1998 (The Rules)
27-03-2025
Decision of the Authority in the matter of requests filed by XWDISCOs for Periodic Adjustment in tarifffor the 2nd Quarter of FY 2024-25
27-03-2025
Notice of Hearing - Addendum to the Tariff Petition filed by Kot Addu Power Company Limited for Determination of Reference Generation Tariff
25-03-2025
Notice of Hearing - Hearing regarding adjustment request for indexation of Multi Year Tariff (MYT) components for the FY 2025-26 and other adjustments in the Consumer End Tariff of Islamabad Electric Supply Company Limited (IESCO)
Petition regarding adjustment request for indexation of Multi Year Tariff (MYT) components for the FY 2025-26 and other adjustments in the Consumer End Tariff of Islamabad Electric Supply Company Limited (IESCO)
25-03-2025
Notice of Hearing - Hearing regarding adjustment request for indexation of Multi Year Tariff (MYT) components for the FY 2025-26 and other adjustments in the Consumer End Tariff of Lahore Electric Supply Company Limited (LESCO)
Petition regarding adjustment request for indexation of Multi Year Tariff (MYT) components for the FY 2025-26 and other adjustments in the Consumer End Tariff of Lahore Electric Supply Company Limited (LESCO)
18-03-2025
Notice of Admission/ Hearing - Application for reduction in tariff components of Independent Power Plants (IPPs) established under Power Policy 2002
18-03-2025
Applications for reduction in tariff components of Independent Power Plants (IPPs) established under Power Policy 2002 Liberty Power Narowal Energy Nishat Chunian Power Nishat Power Engro Powergen Qadirpur Saif Power Sapphire Electric
15-03-2025
Hearing  regarding Fuel Charges Adjustment for the month of February 2025 for Ex-WAPDA Distribution Companies
CPPAG Energy purchase data for the month of February 2025
15-03-2025
Notice for Comments in the matter of Application of DHA Energy Supply Company (Private) Limited for Grant of Distribution Licence
Application of DHA Energy Supply Company (Private) Limited for Grant of Distribution Licence
15-03-2025
Notice for Comments in the matter of Application of DHA Energy Supply Company (Private) Limited for Grant of Electric Power Supply Licence
Application of DHA Energy Supply Company (Private) Limited for Grant of Electric Power Supply Licence
14-03-2025
Notice of Addendum - Tariff Petition filed by Kot Addu Power Company Limited for Determination of Reference Generation Tariff
Addendum Tariff Petition filed by Kot Addu Power Company Limited for Determination of Reference Generation Tariff
13-03-2025
Notice of Hearing - Request of K-Electric Limited (KE) for Provisional monthly Fuel Charges Adjustment (FCA) for January 2025
KE Provisional Request for monthly Fuel Charges Adjustment (FCA) for January 2025
12-03-2025
Notice for Seeking Comments in the matter of Application of SMT Power (Private) Limited for grant of Concurrence for the Generation Facility
Application of SMT Power (Private) Limited for grant of Concurrence for the Generation Facility
06-03-2025
Decision of the Authority in the matter of Fuel Charges Adjustment for the month of January 2025 for XWDISCOs along with Notification Thereof
06-03-2025
Decision of the Authority in the matter of Provisional Monthly Fuel Charges Adjustments requested by K-Electric Limited for December 2024
06-03-2025
Notice of Admission - Tariff Modification filed by Sindh Nooriabad Power Company - Phase-I (Pvt) Ltd.
Tariff Modification Petition filed by Sindh Nooriabad Power Company - Phase-I (Pvt) Ltd.
06-03-2025
Notice of Admission - Tariff Modification filed by Sindh Nooriabad Power Company - Phase-II (Pvt) Ltd.
Tariff Modification Petition filed by Sindh Nooriabad Power Company - Phase-II (Pvt) Ltd.
27-02-2025
Addendum to the Notice of Licensee Proposed Modification in the Distribution Licence of Peshawar Electric Supply Company Limited (PESCO)
Addendum Distribution Licence -  PESCO
27-02-2025
Addendum to the Notice of Licensee Proposed Modification in the Supply Licence of Peshawar Electric Supply Company Limited (PESCO)
Addendum Supply Licence -  PESCO
27-02-2025
Notice for Seeking Comments - in the matter of application of Prime Green Energy (Private) Limited for grant of Licence of Electric Power Supply
Application of Prime Green Energy (Private) Limited for grant of Licence of Electric Power Supply
26-02-2025
Order in the matter of Show Cause Notice issued to NTDC I.R.O Fatal Incident under Section 27B of the NEPRA Act read with other relevant Provisions of the NEPRA Act
25-02-2025
Public Notice for Seeking Comments - In the matter of Draft NEPRA Guidelines (Methodology and Process) for Determination of Distribution Margin and Distribution Tariff/ DUoSC and Draft NEPRA Guidelines (Methodology and Process) for Determination of Supply of Power Tariff for Supplier of Last Resort (SoLR) Draft Distribution Guidelines Draft Supply Guidelines
20-02-2025
Hearing regarding Fuel Charges Adjustment for the month of January 2025 for Ex-WAPDA Distribution Companies
CPPAG Energy Purchase Data for the month of January 2025
20-02-2025
Hearing in the matter of five years Distribution Investment Plan (DIP) submitted by Hyderabad Electric Supply Company (HESCO) for FY 2025-26 to FY 2029-30
Distribution Investment Plan (DIP) submitted by Hyderabad Electric Supply Company (HESCO) for FY 2025-26 to FY 2029-30
List of Issues - Distribution Investment Plan (DIP) submitted by Hyderabad Electric Supply Company (HESCO) for FY 2025-26 to FY 2029-30
20-02-2025
Hearing in the matter of five years Distribution Investment Plan (DIP) submitted by Sukkur Electric Power Company (SEPCO) for FY 2025-26 to FY 2029-30
Distribution Investment Plan (DIP) submitted by Sukkur Electric Power Company (SEPCO) for FY 2025-26 to FY 2029-30
List of Issues - Distribution Investment Plan (DIP) submitted by Sukkur Electric Power Company (SEPCO) for FY 2025-26 to FY 2029-30
19-02-2025
Notice of Hearing - Request of K-Electric Limited (KE) for Provisional monthly Fuel Charges Adjustment (FCA) for December 2024
K-Electric Limited provisional request for monthly fuel cost variation for December 2024
13-02-2025
Notice - Licensee Proposed Modification in the Generation Licence of NPW Solar (Private) Limited
Licensee Proposed Modification in the Generation Licence of NPW Solar (Private) Limited
12-02-2025
Decision of the Authority in the matter of Fuel Charges Adjustment for the month of December 2024 for XWDISCOs along with Notification Thereof
12-02-2025
Decision of the Authority in the matter of Provisional Monthly Fuel Charges Adjustments requested by K-Electric Limited for November 2024
12-02-2025
Decision of the Authority regarding Motion for Leave for Review filed by Faisalabad Electric Supply Company (FESCO) against Determination of Authority regarding Distribution tariff Petition under MYT regime for the period FY 2023-24 to FY 2027-28
12-02-2025
Decision of the Authority regarding Motion for Leave for Review filed by Faisalabad Electric Supply Company (FESCO) against Determination of annual adjustment/indexation of tariff for FY 2024-25 under MYT regime for the period FY 2023-24 to FY 2027-28
12-02-2025
Order of the Authority in the matter of �Review Motion of KE on Decision of Authority on 3rd Party Heat Rate Test for 248 MW KCCPP of K-Electric (KE) on HSP Fuel
08-02-2025
Notice of Rescheduling of Hearing - Tariff Modification Petition filed by Zorlu Solar Pakistan Limited for its 100 MW Solar Power Project for approval
Tariff Modification Petition filed by Zorlu Solar Pakistan Limited for its 100 MW Solar Power Project for approval
List of Issues - Tariff Modification Petition filed by Zorlu Solar Pakistan Limited for its 100 MW Solar Power Project for approval
08-02-2025
Notice of Rescheduling of Hearing - Tariff Modification Petition filed by Zorlu Solar Pakistan Limited for its 100 MW Solar Power Project for approval
03-02-2025
Order of the Authority in the matter of Show Cause Notice issued to TESCO under Regulation 4(1) & 4(2) of NEPRA (Fine) Regulations, 2021 on account of failure to Execute Earthing/Grounding of HT/LT Poles/Structures in its Service Territory
03-02-2025
Order of the Authority in the matter of Show Cause Notice issued to HESCO on account of the establishment of Safety Directorate/ Department  under Regulation 4(8) & 4(9) of NEPRA (Fine) Regulations, 2021
03-02-2025
Order of the Authority in the matter of Show Cause Notice issued to HESCO under Regulation 4(1) & 4(2) of NEPRA (Fine) Regulations, 2021 on account of failure to Execute Earthing/Grounding of HT/LT Poles/Structures in its Service Territory
03-02-2025
Order of the Authority in the matter of Show Cause Notice issued to PESCO under Regulation 4(1) & 4(2) of NEPRA (Fine) Regulations, 2021 on account of failure to Execute Earthing/Grounding of HT/LT Poles/Structures in its Service Territory
03-02-2025
Order of the Authority in the matter of Show Cause Notice to MEPCO under Regulation 4(8) & 4(9) of NEPRA (Fine) Regulations, 2021 on account of failure to Execute Earthing/Grounding of HT/LT Poles/Structures in its Service Territory
03-02-2025
Order of the Authority in the matter of Show Cause Notice  issued to MEPCO on account of Fatal Accidents occurred During FY 2022-23
01-02-2025
Notice of Hearing - Hearing regarding Federal Government's Motion and Policy Guidelines for Rationalization of Tariff for Electric Vehicle Charging Stations
Federal Government's Motion and Policy Guidelines for Rationalization of Tariff for Electric Vehicle Charging Stations
01-02-2025
Notice of Hearing - Hearing regarding Quarterly Adjustments of XWDISCOs on account of Capacity Charges, Transmission Charges & MOF, Variable Operation & Maintenance Charges, Impact of Incremental Units and Impact of T&D Losses on FCA for the 2nd Quarter of FY 2024-25
Quarterly Adjustments of XWDISCOs on account of Capacity Charges, Transmission Charges & MOF, Variable Operation & Maintenance Charges, Impact of Incremental Units and Impact of T&D Losses on FCA for the 2nd Quarter of FY 2024-25
01-07-2021 Form for submission of Motion for Leave for Review under Regulation 3(2) NEPRA (Review Procedure) Regulations, 2009 View

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January 25, 2025 : Member NEPRA, Mr. Rafqiue A. Shaikh gracing the final match and prize distribution ceremony of the 6th edition of NEPRA Table Tennis Tournament
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November 22, 2023 : 4th edition of NEPRA Tape Ball Inter-Departmental Cricket Tournament
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October 30, 2023 : Danish Ambassador to Pakistan, H.E Jakob Linulf called on Chairman NEPRA, Mr. Waseem Mukhtar and Member KP Mr. Maqsood Anwar Khan at NEPRA HQ, Islamabad to discuss matters of mutual interest

Media Gallery Webinars
26-11-2024 Press Release for Postponement of Public Hearing in the matter of Approval of Bid Evaluation Report (BER) submitted by K-Electric Limited (KEL) for 50 MW Winder and 100 MW Bela Projects at Balochistan View
20-06-2023 Press Release - Webinar on “Implementation Roadmap - NEPRA IT/OT Cyber security Regulations (Distribution Network) View
12-06-2023 Press Release - Webinar on Implementation Roadmap – NEPRA’s Information Technology (IT) /Operational Technology (OT) Cybersecurity Regulations View
09-06-2023 Press Release - Facilitation of Power Development initiatives in AJK View
07-06-2023 Press Release - Webinar on Block chain in Energy Trade View
26-05-2023 Press Release - Awareness Session on Legal & Safety Requirements for Bulk Power Consumers for Power Sector View
16-05-2023 Press Release - Workshop on Implementation Roadmap - NEPRA IT/OT Cyber Security Regulations View
31-03-2023 Press Release - Chairman NEPRA reviews progress of the SCADA Phase-III Upgradation Project by NTDC View
22-03-2023 Press Release - NEPRA grants System Operator Licence to NTDC and approves Grid Code View
09-03-2023 Press Release - NEPRA celebrates International Women’s Day- 2023 View
27-02-2023 Press Release - NEPRA briefs the visiting students of NUST View
22-02-2023 Press Release - NEPRA holds Awareness Session on “Incident Investigation” for Power Sector View
16-02-2023 Press Release - Inquiry into the matter of Total Power System Collapse occurred on January 23, 2023 View
03-02-2023 Press Release - NEPRA approves IGCEP 2022-31 View

  • Notice of Hearing

    Tariff Modification Petition filed by Sindh Nooriabad Power Company (Pvt.) Limited (SNPC-I) & Sindh Nooriabad Power Company Phase II (Pvt.) Limited (SNPC-II)
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Consumer Affairs

Handles the complaints of the consumers, provincial governments and interested / affected persons / parties regarding the licensees. For facilitation of the consumers, offices have been established in all provincial capitals and at all DISCOs headquarter level.

Register Complaint

Consumers can register their complaints online without any delay

Track Your Complaint

Consumers can track the status of their complaint by providing a tracking No.

Authority Decisions

Decisions of the Authority pertaining to Consumer Complaints

Appellate Board

Decisions of the Appellate Board

Consumer Complaints Status from Jul 01, 2024 to Mar 31, 2025


14,400

Complaints Recieved

12,737

Complaints Redressed

1,663

Complaints Under Process

HESCO Complaints

In response to the suggestions received from consumers during the Hearings held on July 21, 2020, E-mail address has been created for filing complaints against HESCO regarding un-scheduled loadsheding and excessive billing hescocomplaints@nepra.org.pk

SEPCO Complaints

In response to the suggestions received from consumers during the Hearings held on July 21, 2020, E-mail addresse has been created for filing complaints against SEPCO regarding un-scheduled loadsheding and excessive billing cadsukkur@nepra.org.pk

K-Electric Complaints

In response to the suggestions received from consumers during the Public Hearing held on July 10, 2020 following new E-mail address has been created for filing complaints against K-Electric regarding un-scheduled load shedding and excessive billing kecomplaints@nepra.org.pk